Shipping Policy
Order Processing Time
Unless otherwise noted in the product page or in the pink announcement bar at the top of our website:
You will receive an email and tracking number once your order is ready to ship. Please allow 5 -7 additional days to see active tracking in the carrier's website.
Shipping Rates & Methods
Shipping rates vary according to shipment weight and delivery destination. Shipping costs are calculated during checkout.
All orders are shipped via USPS First Class Mail Package but there are expedited options available during checkout.
All USA orders of $35 or will ship free (might not include tracking number and/or insurance). Free shipping promotion is not applicable to the total price of multiple orders and Scarves.
At the moment, I am unable to combine orders and will no longer be issuing refunds for shipping due to combining orders. I have no automatic way of doing this. Since this is all manual work it leaves too much room for mistakes.
Shipping Insurance
Starting July 2nd, 2020, all Fablebands orders will include shipping insurance. This will cover packages and its contents from all risks of physical loss or damage from an external cause (subject to the exclusions) while in transit. This insurance will not cover the cost of the postal service (shipping cost portion of your order).
If your package is lost or damaged during transit, please send an email to hello@fablebands.com with as much information as possible (including pictures if applicable) so we can submit a claim.
You replacement order will be processed/sent once the claim has been approved. Please note that buyers will be responsible for shipping charges as these are not covered by the shipping insurance.
Tracking Information and Order Status
Upon shipping of your order you will receive a notification email with your tracking information. Please note that once your order is shipped we have no control over it; if you order is delayed in transit please contact your local postal office and provide them with your tracking information, they will be able to help you.
Fablebands is not responsible for lost or delayed items due to problems or set-backs by the United States Postal Service.
Fablebands is not responsible for lost or delayed items if the name, address or zip code is incorrectly submitted at checkout. Please double check your address before ordering. However, if a problem does arise, please email us ASAP to hello@fablebands.com and I'll try my best to correct it.
International orders: USPS updates the status of your order up to when it leaves the USA. Once your order enters your country, order status will not be updated for most countries. You should contact your postal service for any information at that time.
International Orders
International orders are sent via USPS First Class Mail. Orders will arrive to its destination between 7 and 60 business days after shipping depending on final destination. Shipping upgrades are available during checkout if you need it to arrive sooner.
If you have not received your package within 60 business days of the ship date, please email us at hello@fablebands.com.
Please be aware that custom fees, duties or taxes may apply when your package enters your country; buyers are responsible for these charges. I cannot mark the item as a gift as this is a federal crime in the United States. If this changes your decision, please cancel your order within 24hrs and I will happily refund in full.
If your order is lost, please contact your local post office and provide them with the tracking number, they will be able to help you.
By purchasing from this site you agree to these terms.
